Can I install the lighting myself or do I need to have them installed by a professional?
All of our lights are available for Dry hire/DIY. We have made it as straight forward as possible and provide everything you need to hang the lights safely. The only reason why you wouldn't Dry Hire is if you didn't have enough helpers on the day or time was an issue.
Is there a saving if I install the lighting myself?
There is a big saving if you can install the lighting yourself. You only pay for the lighting hire fee not the installation fee. We provide an experienced qualified Electrician with every install so rates are determined by this also the time it takes to install, packdown and travel are all incorporated into our install fees.
Who custom makes the lighting designs?
I am the creative and John (hubbie) does all the hard work and makes it a reality! John is a certified Electrician who has been working in the industry now for 25 years so experience is definitely on our side!
Can we talk to the Electrician who custom made the lighting for my wedding or event?
Absolutely if you have any queries about the hanging of the lighting or the electrical components of the lighting or anything in general please feel free to contact us.
How do I make a booking?
Once you have found the items you would like to incorporate into your special day please email us with your requirements. To hold your booking, a deposit of 50% is required. The balance payment is due two weeks prior to the event date along with the bond (bond is applicable on all Dry Hires).
What Forms of payment do you take?
We accept bank deposit or cash. If you are paying from an overseas bank account please ensure you pay the extra fee for international bank transfers. If this is not paid, any fees which have to be paid by V & S will be paid out of your bond to cover this.
Do you deliver?
Delivery and collection fees start from $50.00 in the Auckland area. For outside Auckland we charge the standard mileage rate for motor vehicle of .74 cents per kilometre.
Do you have a minimum hire?
No minimum hire on pick ups, but we do have a minimum of $100.00 on all deliveries.
How long is the hire?
Our hires are 4 day hires. Pickups are either Thursday evenings or Friday mornings and return on Mondays. Not all items are available for DIY pickup and will require delivery and collection by us. All DIY Hire rates are based on a maximum four day period. We also have a minimum bond of $100 on any items under the minimum $100.00. We are of course flexible at certain times of the year but over our busy period we prefer to stick to the 4 day hire policy.
How do I transport the items safely? Please pack all items in the original packaging and boxes we provide, if original packaging is not returned you will be charged for replacement.
Can we view your range?
Viewing is by appointment only. We are more than happy to provide extra details, photos and measurements via email if required.
Please inform us as soon as possible if you have to cancel. If the full balance has been paid and then you wish to cancel, we will retain the initial 50% non-refundable deposit, and the remaining amount will be re-paid in full immediately.
Do we need to pay a bond?
Bond: A 50% bond is required on all our DIY bookings. A minimum of $100 is required. This is refunded within 7 days once all items have been returned and checked for damages. If any damages have occurred during the hire period this will be deducted from the bond with the balance refunded.
Can we collect the items to save on delivery costs?
Collection is from our home base in Greenlane at no extra charge, or we can deliver and collect from your venue within the Auckland area for $50.00. If we need to travel outside of Auckland we will calculate travel costs on the standard mileage charges of .73c per km.
Do the lights adhere to NZ safety requirements?.
All of our festoon lighting is made and assembled by us and adheres to all NZ safety requirements and are also tested and tagged. The lights can be dimmed but we use 25W warm white bulbs so is not necessary.